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Frequently Asked Questions

Find some of the more usual questions here, or contact us if you can't see the answer you require.

Do I need to create an account to place an order?

No. You do not need to create an account.

However, doing so might make things easier for you next time if you intend to place another order somewhere in the future as your address details will then be remembered.

Creating an account is easy. Simply fill in the appropriate fields in the checkout and tick the checkbox.

How long does it take to engrave?

We aim to despatch goods within 5-7 working days of an order being placed.

DATE REQUIRED - When you place your order you will see that there is a compulsory question which will not process your order until you have answered it. This is the 'date required' question and is there to help us prioritise the workload. Please do not put 'ASAP' in this box as that means different things to different people!

IF YOU ARE SHORT OF TIME - Pick up the phone and speak to us - we may still be able to help.

Does the price include postage?

No it does not. This is calculated when you reach the shopping cart and can vary from a couple of pounds upwards. Obviously very large orders would cost more, but rest assured we try to charge it out fairly.
If you live in the area you are welcome to collect and can select this option at the checkout.

We want to add our logo or club badge. How do we send it to you?

Take a look at the Artwork Requirements page to find out what format we need your image in then call us for an email address to send it to. Alternatively you can place your order and wait for the confirmation email to arrive in your inbox. You can then reply to this with your logo and any specific instructions such as font or layout.

We want to order a large quantity. Do we get a discount?

Discounts are sometimes available on larger orders. Please contact us for a personalised quote if considering an order of high volume.

Do you supply and post abroad?

Most of our customers are UK based. We do supply abroad on occasion provided you can pay in UK pounds sterling, using a credit or debit card or bank transfer.

What about supplying the British Armed Forces overseas?

BFPO customers can order goods without problem and if based outside of the European Union are able to purchase the goods Vat free. Just tick the vat opt-out button on the checkout. We also give discounts to the armed forces. Just type 'MOD10' in the special delivery instructions box at the checkout and we will adjust your price before processing your paymment.